Return Policy
How to exchange your item:
1. Call ECKB at 1-866-939-5483 to set up (call only).
2. A return authorization number will be issued.
3. We will create a new order for the item.
4. You will be refunded for your original purchase when it is received by the warehouse.
How to return your item for a refund:
1. To process a Return call 1-866-939-5483 or email info@emeraldcoastkiteboarding.com to obtain your return
authorization number (RA number).
2. Please provide the name on the order, order number and item you wish
to return with the reason for return.
3. Once you have your RA #, write it clearly on the outside of the box
and ship to:
Emerald Coast Kiteboarding
Attn: Returns Department
4823 Thomas Dr.
Panama City Beach, FL. 32408
4. You will be refunded for your original purchase when it is received by the warehouse.
Important Qualifiers
Returned packages will be refused if they arrive without a return authorization clearly written on the outside of the box.We reserve the right to add a 10% re-stock fee to packages arriving without a valid RA#.
ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
Do not mark or deface the original manufacturer containers in any manner.
Refunds will only be made via the method in which the order was paid.
We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
If merchandise is damaged due to improper packing or packaging, refund or exchange may not be given per Emerald Coast's discretion.
All shipping charges will be refunded for product shipped in our error.
Returned items that were shipped with a free shipping promotion will be credited less the original shipping cost.
When will I receive my refund?
Credits will be issued after the warehouse receives, inspects and process your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.
Defective product issues should be taken up with the manufacturer, but we are happy to provide you with their contact information. In most cases, a company will replace a product if there is a defect. Emerald Coast Kiteboarding does not provide any sort of a warranty on the everyday wear and tear associated with the use of the kite and board products and clothing we sell.
Emerald Coast Kiteboarding is committed to 100% customer satisfaction. If for any reason you have a problem with your order, please contact us to discuss how best to have it resolved.